Replacement Eyewear

We understand life happens and that may mean your glasses get broken, scratched, or damaged in some way. In an effort to continue to help Hoosiers see better, look better, and feel better, we have made it easy for you to request a replacement of your eyewear by filling out the form below. Once you submit your information, a member of #TeamTavel will be in touch within one business day.

If you have additional questions, please see the Q&A below the form.

 


Patient First Name:

Patient Last Name:

Patient Birth Date:

Local Office (The nearest location to you):

What Needs To Be Replaced?:

Tell us about your current frame – Look on the inside temple for the frame style. It should look something like this (RX7147):

What type of lenses would you like on your replacement pair?:

 

Common Q&A:

How does the repair/replace form work?

Based on your submission, we’ll work with you to assess the damage to your glasses. We’ll then review any warranties you’ve pre-purchased, verify your prescription is still valid, and check in with your insurance to see if you have any available coverage. A representative from Team Tavel will call you directly to discuss your options.

What if my prescription is expired?

In today’s environment, we will have our lead doctor review your prior prescription and medical history to understand any risks or health factors that might require additional insight. If you are in need of an exam, we’ll work with you to get you in for an appointment ASAP.

What if the prescription is from another provider (outside RX)?

If you have an expired prescription from another doctor our lead doctor will be happy to review the prescription to renew it. However, this does not replace an annual eye health exam. Please contact our customer service team at 844-GO-TAVEL for additional input.

How much will this cost?

  • If you have a warranty, it will cost $20 on the frame, and $20 for replacement lenses. So a maximum of $40.
  • If you have vision insurance, we will price this out and let you know what they will cover
  • If you do not have vision insurance, we will apply our clear choice pricing model to save you the most money.

Are you offering any deals on replacement pairs?

In the event that your original frame choice is no longer available, you may take advantage of our Clear Choice pricing, which includes a complete pair of glasses for $99.98. With this offer, you can choose any of our Vision Values® frames, and your lenses will be upgraded to the thinner, lighter, polycarbonate material, and we add on our standard Clarifier™ non-glare included. Qualifying lens types include single vision, flat-top bifocals, or trifocals. If you choose to add additional upgrades to your glasses, additional fees will apply.  All new orders require custom measurements, which must be done in person by an Optician. If you would like to take advantage of this replacement offer, you must be able to visit our Lafayette Road during business hours.

I have the Tavel 20/20 Warranty – how does that work?

If you have a warranty, rather than requiring a complete repurchase of your prior glasses, we will replace them for a nominal fee: $20 for a replacement frame, and an additional $20 for replacement lenses. So, your maximum out of pocket cost will be $40.

How do I get my frame and lenses to Dr. Tavel?

Rather than asking you to visit our stores, we ask that you take photos of your broken materials and email them to support@nulldrtavel.com.

  • If it’s a broken frame, but your lenses are still good. You do not need to send us your broken parts. However, you will need to visit a Dr. Tavel store to have your lenses reinserted into a new frame.
  • If your lenses are damaged, but your frame is fine, then you will need to visit a Dr. Tavel store to have your replacement lenses inserted into your existing frame.

Will you ship the replacement to my house?

Yes, we will mail them to you at no charge.

How do I know if my insurance covers a replacement?

  • If you’re on Medicaid, and your plan is still active, your insurance will cover your replacement. Any lens upgrades would need to be paid out of pocket.
  • For other managed vision care providers, we will verify your eligibility for frames and lenses to understand what they will cover at this time.

How long will the replacement take?

Based on your individual prescription, as well as your prior frame selection, we will provide you with a customized timeline for your replacement. Given reduced staffing in the optical industry at this time, most replacement requests are taking approximately 14 days to complete and ship, but timelines may vary.

What if I want to change my frame to a new option?

We are unable to process frame swaps at this time due to COVID-19 store closures.

What if I want to add additional upgrades to my lenses?

We are able to add additional material updates, coatings, Transitions, and any other lens treatments or options when you order replacement lenses. These upgrades will incur additional fees.