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Senda Sending a Smile to Dr. Tavel Patients 33 Years and Counting…

POSTED ON June 29, 2010

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In 1977 there weren’t as many lens choices, as there are now, Shelbyville Store Manager Senda Forrest recalls from when she first started in the optical business at Dr. Tavel some 33 years ago.  “There were only two options, glass or plastic for lenses,” Forrest said, “There was nothing like there is today with all of the other options and new materials.” Today glasses have become popular fashion accessories to help express an owner’s personality whereas three decades ago glasses were not well liked by ...

In 1977 there weren’t as many lens choices, as there are now, Shelbyville Store Manager Senda Forrest recalls from when she first started in the optical business at Dr. Tavel some 33 years ago.  “There were only two options, glass or plastic for lenses,” Forrest said, “There was nothing like there is today with all of the other options and new materials.”

Today glasses have become popular fashion accessories to help express an owner’s personality whereas three decades ago glasses were not well liked by all wearers or the media.  “Back in the day, in the way of glasses nothing really caught anyone’s eye style wise and there wasn’t a reason to really wear them (unless you had to of course),” Forrest said, “And today this has all changed, they are quite the addition to any outfit.”

Something that hasn’t changed in the optical industry over the years, specifically with Dr. Tavel is the expectation of high customer service.  “All patients can expect quality customer service when they walk through Dr. Tavel’s doors, whether that was when I started in 1977 or now in 2010,” Forrest said.  Quality customer service is clearly a high priority for Forrest, something she has done well as a happy Dr. Tavel customer wrote:

“As a customer of Dr. Tavel, I just wanted to share something and hope it gets to the right person. You have a manager named Senda Forrest in the Shelbyville location. I just want you to know how much I appreciate Senda’s “outstanding” customer service.  Senda is one of the main reasons I come to Dr. Tavel. She is someone I can trust (with my eye needs) and know I have been well taken care of.  Senda always smiles, is very polite and very knowledgeable about frame styles and eye wear. Senda truly is an asset to the Dr. Tavel team.  All of the employees at the Shelbyville office are nice and friendly. I am retired and I was a Customer Service/Quality Manager for 30 years here in town. I know what outstanding customer service is and know that it’s the little things you do for your customer(s) that make the big difference. I would have been proud to have Senda on my team. The BEST advertisement you can have is from happy customers. I feel it’s nice to hear something nice and the positive. Thank you!”

Congratulations Senda for making this 33 year milestone with Dr. Tavel-we are so very proud and happy to have you on our team!

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