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Little Things Matter at Dr. Tavel Vision Eye Centers

POSTED ON August 18, 2010

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It’s the little things that matter the most, always.  Time and time again patients tell Dr. Tavel that it is indeed the little things done for them that make a difference in their experience with Dr. Tavel Family Eye Care and this is why they continue to come back year after year. In Shelbyville, it was Senda putting a patient’s needed lenses in another frame while a new ...

It’s the little things that matter the most, always.  Time and time again patients tell Dr. Tavel that it is indeed the little things done for them that make a difference in their experience with Dr. Tavel Family Eye Care and this is why they continue to come back year after year.

In Shelbyville, it was Senda putting a patient’s needed lenses in another frame while a new prescription was made in his current frames.  The patient could not go without his glasses and was worried about the time he wouldn’t have them.  Senda and Dr. Tavel solved this problem by simply transitioning the existing lenses into another frame while the new lenses were being made to be put in the existing frames which the patient wanted to keep.  This small act made a world of difference for this patient as this patient said, “It is great to know that there are still places that care about their patients.”

In Fisher’s, it was Stephanie helping an anxious new dad whose glasses had been broken and he was unable to see clearly enough to drive home to New York.  Stephanie arranged it so that this patient could receive new lenses the same day from the Dr. Tavel Lab and he could be on his way home with his daughter.

It’s Dr. Kautzman who made an eye examination relaxing for a patient and answered all of the questions the patient had about his eye health and prescription.  By doing this, Dr. Kautzman helped this patient understand the importance of vision care and this patient walked away with new glasses helping him see clearly. This patient said, “My time with Dr. Tavel Family Eye Care was a strong experience that was relaxed and comfortable.  I am a patient for life!”

It is all of these little things and so many more that patients share with us about their Dr. Tavel Family Eye Care experiences that have made a difference.

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