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Isn’t Technology Wonderful?

POSTED ON July 16, 2009

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Over the past year or so, Dr. Tavel has invested quite a bit of time and money into tools that will help enhance the patient experience.  We have launched a new website with more information for our patients, we began blogging so we could communicate timely pieces of information to our patients on products, services and general optometry news and we starting sending out an e-newsletter that covers a wide variety of topics. In addition to these tools that ...

Over the past year or so, Dr. Tavel has invested quite a bit of time and money into tools that will help enhance the patient experience.  We have launched a new website with more information for our patients, we began blogging so we could communicate timely pieces of information to our patients on products, services and general optometry news and we starting sending out an e-newsletter that covers a wide variety of topics.

In addition to these tools that allow for communication of information, we added some tools that allow for more interaction between the patient and Dr. Tavel.  A great example of this occurred today when I opened my in-box to see that a patient submitted a few questions via the “Contact Us” section of our website.  She wanted to know if we in fact accepted EyeMed insurance for eye examinations (we do, along with a variety of others including Davis Vision, Spectera, Anthem Blue, Always Vision and others).  She also wanted to know what our contact lens fitting fee was.

Within a minute I was able to respond to her questions and inform her that she could schedule an appointment on-line via our website to see one of our eye care doctors.  A few moments later, I received a response stating she appreciated the timely response and that she had scheduled an appointment with our Bloomington Eye Doctor to get an Eye Examination as well as purchase some new contact lenses and buy eye glasses.

The speed with which I was able to provide her an excellent customer service experience is why Dr. Tavel has invested into technology so we can serve our patients at the highest level, whether it is in one of our Indiana Vision Centers or in the comfort of our patient’s home.

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