Customer Service and Monster Truck Shows

Prior to last year, I never thought that I would go to a Monster Truck show.  A friend of our Sales Director gave us tickets and we took our two young boys to the show.  They were hooked on the big trucks with big tires driving over jumps and other vehicles and so we made it an annual event.  This past weekend a group of men and our 4 and 5 year old boys went to the Monster Jam at Lucas Oil Stadium in Indianapolis to watch Maximum Destruction and Batman fight it out in the finals of the racing portion.  Batman won and all the little men in our group were very happy with that result.

The great part about this is that the next day we went to lunch at a local restaurant and saw the driver of the Batman Monster Truck, John Seasock.  My boy was very excited about this and when John walked by our table I briefly talked to him and told him how great of a show he put on.  My son was wide-eyed about the fact that this man gets to drive the coolest monster truck on the planet and he was standing at our table talking to us!

After this exchange, John came over later and asked if he could buy my son dessert.  I obliged and thought that was a nice gesture.  A few minutes later, John came over to my son, gave him the ice cream and asked him if he liked the show, if he was going to come back next year and who he was going to root for.  This 5 minute conversation was a great example of customer service.  While some might think of John as a professional driver, he knows that part of the job is making his customers happy, whether it is in the Batman truck or at a restaurant.  If he was rude to us, I would have likely been turned off and less excited about cheering him on in the future.  However, he was incredibly polite, eager to talk to a complete stranger and went above and beyond what was required to ensure that he would have a repeat customer.

This simple concept is something that can be incorporated by every business.  At Dr. Tavel and Vision Values by Dr. Tavel we realize the importance of an outstanding patient experience and try to incorporate this into everything we do.  Ultimately, people want to do business with others that treat them with respect, go above and beyond what is expected and give you a reason to come back.