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Customer Satisfaction Is Critical

POSTED ON March 16, 2010

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When I came into the office this morning, I had an interesting e-mail in my inbox.  One of our premium contact lens patients from our Greenwood office had gone to our website and submitted the following: “I wanted to let you know what an AWESOME job your Greenwood store is doing! I went in there because of a promotion that you were having on a contact exam and some contacts. I had low expectations due to the fact that Dr. Tavel is a chain and ...

When I came into the office this morning, I had an interesting e-mail in my inbox.  One of our premium contact lens patients from our Greenwood office had gone to our website and submitted the following:

“I wanted to let you know what an AWESOME job your Greenwood store is doing! I went in there because of a promotion that you were having on a contact exam and some contacts. I had low expectations due to the fact that Dr. Tavel is a chain and I have had exams at these types of chains before. Boy, was I wrong! Dr. S is an asset to that office! He did a great exam and I never felt rushed. Priscilla and Angela in the front office were amazing. My husband needed an exam and so I signed him up immediately. Dear Priscilla helped us get the most for our money and helped us use the promotions to our benefit (we don’t have eye insurance, so this was very important!) Angela did the same thing for me! I was astonished at the quality of care and price of glasses that we got at Dr. Tavel. I don’t think the prices could have been beat anywhere. And let me tell you, I know the service is unmatched! Please commend the Greenwood store and keep up the good work – we will be back!”

What we recognize at Dr. Tavel Family Eye Care is that any eye doctor can perform an eye exam and that our patients can buy eye glasses and premium contact lenses from a large number of locations.  Where we have to differentiate ourselves is in offering the best customer services, from the best eye doctor and from the valued opticians offering guidance and information about which lenses are the best for each individuals eyes.  Ultimately, this is what leads to true customer satisfaction, which is critical to our success in Greenwood, Indianapolis and all throughout Indiana.

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