Another Satisfied Patient at Dr. Tavel

I received the following from one of Dr. Tavel’s Family Eye Care patients:

“My husband went to the Dr. Tavel located at the Greenwood Mall in Indianapolis and received excellent service. Prior to Dr. Tavel my husband went to the vision center in WalMart. With our insurance, Dr. Tavel was affordable and the employees were knowledgeable. Our daughter, who turned 7 on Monday, 6-21-10 was scheduled for a vision test at a competitor (across the street from the Greenwood Mall) and we were unable to keep the appointment. I made her an appointment at Dr. Tavel for Wednesday 06-23-10.

Due to her previous appointment at the competitor, insurance would not release information to your vision eye center location. Prior to the appointment I received a call from Jesse. He informed me that I would need to get the authorization for her appointment at Dr. Tavel released from the other place. Jesse told me that when I arrived for the appointment he would assist me with this task and there would be no problem with proceeding with her visit. I have had Vision insurance since I have been with my employer (almost 20 years). I work the night shift and thought that I would be unable to make the original appointment and phoned to reschedule. Jesse answered the phone and gladly made an appointment that would fit into my schedule. I told him that I believed my daughter’s original appointment was at the place across from the mall. Jesse indicated that he was familiar with that company and said if I would be awake for the next 5 minutes he would see if he could correct my insurance dilemma. Sure enough, Jesse returned my call and had corrected the problem himself and I would be able to proceed with the new appointment with insurance coverage.

The company I work for is a service-driven business. Rarely have I ever written to compliment a company / employee for exceptional service. With my interaction with Jesse (prior to the visit for my daughter) being so positive I will make sure I recommend the Greenwood Dr. Tavel location for my employees to visit. In my opinion Jesse went above and beyond what any other employees would do to assist a customer – especially having never been in for service. He not only notified me of the issue but was able to solve it within a few minutes. I realize this may seem like a small gesture, but he made a huge impact on my thoughts about Dr. Tavel.  Having employees at your company who would go out of their way to create a positive customer experience, as Jesse did, certainly needs to be recognized. I appreciate his friendly attitude, communication and ability to correct my issue PRIOR to my daughter’s visit. As I stated earlier, I rarely write a company for a compliment….but Jesse certainly deserves recognition for his outstanding customer service. Thank you, Amy”