Health Advisory

COVID-19 is impacting all of us in unprecedented ways. As part of our commitment to your health and safety, we have decided to keep our stores closed until it is responsible to reopen.

So what does this closure mean for you?  

  • We are working to postpone all routine eye exams until May 1 or later. A member of #TeamTavel will be in touch if you have previously scheduled an appointment during this time. 
  • We will continue to offer urgent optical care at our Lafayette Road location. If you are in need of medical care during this shutdown, please call us.  
  • In the event you lose or damage your glasses, our staff is available to help repair or replace them. Please visit our Lafayette Road location between 8 a.m. – 5 p.m. ET.
  • If you need to reorder contacts, you may place your order online, or give us a call to order by phone. We will ship your boxes to you at no cost. 
  • For those with orders ready for pick up, we are happy to ship to you at no cost. Please call to provide your preferred shipping address. 

During this closure, we will continue to provide exceptional customer service via phone, email, and live chat. Don’t hesitate to reach out to us with questions, comments, and concerns. Our Customer Success Center remains open Monday through Friday from 8 a.m.  6 p.m. ET.  

As of now, we do not have a firm reopen date, however, you can continue to schedule appointments online for May 1 and beyond. Click here to choose your location.

Thank you for your patience and understanding during this unusual time. We hope to see you soon!