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Fixing Glasses in Fisher’s

POSTED ON July 14, 2010

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Blog By: Stephanie Griffin, Fisher’s Office Recently, I had a patient come into my office and I could clearly tell he was in a bit of a panic.  Looking closer I realized that his glasses were broken, and as I began asking him how could I help him, he handed me his prescription and I realized why he had such a panicked look on his face, HE COULD NOT SEE without his glasses ...

Blog By: Stephanie Griffin, Fisher’s Office

Recently, I had a patient come into my office and I could clearly tell he was in a bit of a panic.  Looking closer I realized that his glasses were broken, and as I began asking him how could I help him, he handed me his prescription and I realized why he had such a panicked look on his face, HE COULD NOT SEE without his glasses on! He needed his glasses that day because he was in town from New York adopting a baby and he had to drive all the way back home that afternoon. When he had given up hope that he was not going to be able to get glasses that day, I called Mike at the Dr. Tavel lab, knowing it was a long shot to have this patient’s Rx in stock but tried anyway. As Mike looked for the specific Rx, he was just as much surprised as I was when he found this specific Rx in stock, and it was the last one he had!

I let the patient know of this awesome find and he was able to drive down to the lab where Mike personally cut his lenses, and made it so this patient was able to drive back home the same day safely with his brand new baby in tow. The patient was so grateful that we could help him in such short notice when he had lost hope that no one would be able to get him a pair of glasses to get home that day. He was excited and thrilled that he had made one last stop to Dr. Tavel. The next day I called the patient just to make sure that his glasses turned out ok and to make sure that he and his new baby had made it home safely. The patient was very happy with his glasses and thankful that we were able to help him and I was too!

Helping patients solve important problems such as this one is something I, as a Dr. Tavel employee, take seriously as Dr. Tavel aims to provide the Best Eyecare, Best Eyewear possible!

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