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Dr. Tavel Receives Customer Service Award

POSTED ON May 28, 2009

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I received a wonderful phone call yesterday from the manager of the Dr. Tavel Family Eye Care in Elkhart, IN.  She informed me that Dr. Tavel had received the 2008 Customer Service Award from the Concord Mall in Elkhart where our store is located.  The mall mystery shops our store several times throughout the year and we have to have a 100% score each time in order to qualify for the award.

I received a wonderful phone call yesterday from the manager of the Dr. Tavel Family Eye Care in Elkhart, IN.  She informed me that Dr. Tavel had received the 2008 Customer Service Award from the Concord Mall in Elkhart where our store is located.  The mall mystery shops our store several times throughout the year and we have to have a 100% score each time in order to qualify for the award.

Dr. Tavel Receives Customer Service

This is a phenomenal award for the staff in this store and also for Dr. Tavel.  We pride ourselves on offering the best customer service we possibly can.  We are Dr. Tavel Family Eye Care, with the emphasis on the word “Care”.  Yes, we strive to offer excellent eye examinations and the best products in terms of glasses and lenses, not to mention premium contact lenses.  We also focus on the care we provide our patients in terms of customer service.  Dr. Tavel recognizes that patients can get glasses anywhere and get an eye examination from many different places.  However, patients want to come to an eye doctor that cares about their eye health and differentiates itself from others in terms of customer service.  It appears that Dr. Tavel is doing just that.

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