Warranty
Thank you for your purchase of eyewear from Dr. Tavel. All eyewear comes with a 30-day gaurantee that protects you against any manufacturer defects in the lens or frame. This does not cover loss or accidental damage.
Please see the appropriate information below for additional warranties that may apply to your glasses.
20/20 Warranty
20/20 Lens Enhancement Warranty
Stellest Warranty
Cartier Warranty
20/20 Warranty
Our 2020 Warranty protects you against accidental damage, scratches, breakage, and loss for 1 year from the date you receive your eyewear. The cost to purchase is $20 and can be applied to any pair of eyeglasses, excluding eyewear that is billed to Medicaid or HIP plans.
Warranty Details:
- DAMAGED FRAME REPLACEMENT
Your cost is 20% of the frame price. Frames can be replaced up to 3 times within 12 months of the date you received your eyewear. - DAMAGED LENS REPLACEMENT
Your cost is a $20 copay. Lenses can be replaced up to 3 times within 12 months of the date you receive your eyewear. - LOST FRAME/LENS REPLACEMENT
Your cost is 50% of the Clear Choice pricing of the complete pair.
*If an identical frame is not available, a frame of equal or lesser value can be selected.
*Insurance discounts do not apply to warranty redemptions.
20/20 Lens Enhancement Warranty
Our 2020 Lens Enhancement Warranty protects you against accidental damage, scratches, breakage, and loss for 1 year from the date you receive your eyewear. The cost to purchase is $20 and can be applied to any Medicaid or HIP order where the patient added non-covered lens enhancements to their order.
Warranty Details:
- DAMAGED LENS REPLACEMENT
Your cost is a $20 copay. Lens upgrades not covered by insurance are covered by this warranty. Lenses can be replaced up to 3 times within 12 months of the date you receive your eyewear. - DAMAGED/LOST FRAME REPLACEMENT
This is not included as your insurance will cover the cost of the frame with a replacement. If an identical frame is not available, a frame of equal or lesser value can be selected.
A claim will be filed with your Medicaid each time this warranty is used.
This does extend your benefit usage timeline.
Stellest Warranty
Our Stellest Warranty protects you against accidental damage, scratches, breakage, and loss for 1 year from the date you receive your eyewear. This warranty is included with the purchase of a Stellest lens and Myopia management fee.
Warranty Details:
- DAMAGED FRAME REPLACEMENT
Your cost is 20% of the frame price. Frames can be replaced up to 3 times within 12 months of the date you received your eyewear. - DAMAGED LENS REPLACEMENT
Your cost is a $100 copay. Lenses can be replaced up to 3 times within 12 months of the date you receive your eyewear. - LOST FRAME/LENS REPLACEMENT
Your cost is 50% of the Clear Choice pricing of the complete pair. This warranty is included in your myopia management fee. - STELLEST LENS REPLACEMENT
One-time, no-charge replacement if the prescription changes ≥0.50 D at 6-month follow-up.
Insurance discounts do not apply to warranty redemptions.
Cartier Extended Coverage
Cartier Warranty Details:
Your Cartier purchase includes a 2 year warranty which protects you against damage, scratches, or breakage. The 2 year warranty begins on the date that you receive your eyewear and is included with the purchase of all Cartier frames.
0-12 months from date of delivery:
- Damaged Frame Replacement:
Your cost is 20% of the retail price of the frame. This can be redeemed up to 3 times within 12 months of the date you received your eyewear. - Damaged Lens Replacement:
Your cost is a $20 copay. This can be redeemed up to 3 times within 12 months of the date you receive your eyewear. - Lost Frame/Lens Replacement:
Your cost is 50% of the retail price of the complete pair. Insurance discounts do not apply to warranty redemptions.
12-24 months from date of delivery:
- Damaged Frame Replacement:
Your cost is 40% of the retail price of the frame. This can be redeemed up to 3 times within 12 months of the date you received your eyewear. - Damaged Lens Replacement:
Your cost is $40 copay. This can be redeemed up to 3 times within 12 months of the date you receive your eyewear. - Lost Frame/Lens Replacement:
Your cost is 40% of the retail price of the complete pair. Insurance discounts do not apply to warranty redemptions
If an identical frame is not available, a frame of equal or lesser value can be selected. The Cartier manufacturer’s warranty is separate from the warranty that is provided by Dr. Tavel. If the damage is covered by the manufacturer’s warranty, the copay would not apply. The Cartier manufacturer warranty is very limited. Any normal wear and tear of the frame could void manufacturer’s warranty. Dr. Tavel will make every e ort to use the manufacturer’s warranty when appropriate, but cannot override Cartier’s warranty decisions.
Cartier Care
Cartier frames that are not made of horn, wood, or leather should be cleaned regularly with slightly soapy water, rinsed with clean water, and wiped dry with the Cartier cleaning cloth or another soft cloth.
When not being worn, your Cartier must be kept in a clean and dry place within a normal temperature range.
If your glasses are exposed to an extreme environment, they must be cleaned.
Wood or leather frame:
- You must avoid contact with water, greasy substances, make-up or any type of cleaning product. The lenses should be wiped with a Cartier cleaning cloth or another soft cloth. Wood and leather both gain a patina, a sheen produced by age and wear over time, and do not need any particular care.
- Never adjust ore repair a frame of the lenses. This must be done at an authorized Cartier dealer.
Horn Frame:
- Genuine horn must be cleaned with the natural oils in the jar that is given with the frame an average of two or three times a year depending on the conditions of wear. Cleaning the frame with the oil will allow the frame to retain its natural sparkle and will prevent drying of the material. To clean it properly, coat the temples with the cream supplied by Cartier and rub it o gently with a soft cloth. The cream will not cause any damage to the metallic components and lenses of the frame. Horn frames must avoid contact with water or detergents, exposure to extreme and excessive temperatures, or cleaning with a degreasing product.